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Last updated: 6 October 2026
Who we are
This website is run by SAN-NZO Ltd ("San-Nzo", "we", "us"), a company registered in England and Wales, company number 12637781, registered office 29 Burnside, Waterlooville, PO7 7QQ. We are the "data controller" for the personal information described below. Contact: info@san-nzo.com
What information we collect
When you contact us: if you use our contact form, email us or message us on WhatsApp, we collect your name, email address, phone number (if you give it), the details of your enquiry, and any files you attach.
When you hire us: we may collect your name, contact details, billing details and details of the project or event, such as dates, locations and people involved.
Photos and video: if we film or photograph you at a shoot, event or livestream, images and recordings of you are personal data. We use them as agreed with the person or organisation that hired us.
When you visit our website: we and our website provider collect technical information such as your IP address, device, browser, pages viewed and time on site, using cookies and similar technologies (see "Cookies" below).
How we use your information and why
- To reply to enquiries and provide quotes. Legal basis: legitimate interests and steps before a contract.
- To deliver our services and manage payment. Legal basis: contract.
- To film or photograph people at events we have been hired for. Legal basis: legitimate interests, or consent where we ask for it.
- To keep accounts and records. Legal basis: legal obligation.
- To understand how our website is used. Legal basis: consent, given through the cookie banner.
- To protect our forms from spam and abuse. Legal basis: legitimate interests.
We do not sell your personal information, and we do not send marketing emails unless you have asked us to.
Who we share it with
We only share information where we need to, with:
- Our website host and builder (GoDaddy), who store website data and form submissions.
- Google, for reCAPTCHA spam protection on our contact form.
- Vimeo and YouTube, whose video players are embedded on this site and may set cookies when you play a video.
- Services we use to deliver finished work or livestreams, such as Vimeo, YouTube or file-transfer services.
- Accountants, payment providers and professional advisers, where needed.
- Authorities, if the law requires us to.
Some of these providers are based outside the UK, including in the United States. Where that happens, we rely on safeguards such as the UK Data Bridge or standard contractual clauses.
Cookies
We use cookies to run the site and, if you accept, to see how it is used. You can accept or decline analytics cookies on our banner, and you can change your browser settings to block or delete cookies at any time. Embedded Vimeo and YouTube videos may set their own cookies. See their privacy policies for details.
How long we keep it
- Enquiries that do not go ahead: up to 12 months.
- Client records and invoices: 6 years, for tax and accounting.
- Photos and video: as agreed with the client, and in our portfolio only where we have permission.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, ask us to move it to another provider, and withdraw consent at any time where we rely on it. To use any of these rights, email info@san-nzo.com. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first. You can also contact the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Children
Our website is not aimed at children. If we photograph or film under-18s, we do so with a parent or guardian's permission.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.